Exchange & Return

Our Commitment to Customer Satisfaction

At Sage Boheme, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we are here to help.

Return Eligibility

You may return eligible items within 30 days of delivery for a refund or exchange.

To qualify for a return, items must:

  • Be unused and in their original condition
  • Be returned in the original packaging
  • Include proof of purchase or order confirmation
  • Be free from damage caused by misuse or improper handling

Exchange Policy

We gladly accept exchanges for eligible items if:

  • The item is defective or damaged upon arrival
  • You received the wrong item
  • You wish to exchange for a different size, color, or variant (subject to availability)

If the requested replacement item is unavailable, we may offer a refund or store credit.

Non-Returnable Items

The following items are not eligible for return or exchange:

  • Gift cards
  • Personalized or custom-made products
  • Final sale or clearance items
  • Products showing signs of use or wear
  • Items returned without original packaging

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item and packaging

We will review your request and provide an appropriate solution.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item received was damaged
  • The item was defective
  • The wrong item was shipped

In these cases, Sage Boheme will cover the return shipping costs.

Refund Process

Once your return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method within 5–10 business days, depending on your payment provider.

Shipping charges are non-refundable unless the return is due to our error.

How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team with:

  • Your order number
  • Reason for the return or exchange
  • Photos (if applicable)

We will provide instructions for the next steps.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us through our website's Contact Us page.

Thank you for choosing Sage Boheme. We appreciate your trust and support.