Shipping & Delivery

Overview

At Sage Boheme, we are committed to ensuring your order reaches you safely and efficiently. This Shipping & Delivery Policy outlines our shipping procedures, estimated delivery times, and important information regarding your order.

Order Processing

All orders are processed within 1–3 business days after payment has been successfully received.

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high order volume, processing times may be slightly extended. If there is a significant delay, we will notify you via email.

Shipping Options & Delivery Timeframes

We offer the following shipping options for orders within Australia:

Standard Shipping

Estimated delivery: 3–7 business days
A$10 for orders under A$100
Free for orders of A$100 or more

Express Shipping

Estimated delivery: 3–5 business days
A$15 per order

Please note that delivery times are estimates only and cannot be guaranteed. Delivery times may vary depending on the destination, carrier, public holidays, and other circumstances beyond our control.

Shipping Costs

Shipping costs are based on the shipping method selected at checkout:

Standard Shipping: A$10 for orders under A$100
Free Standard Shipping: Orders of A$100 or more
Express Shipping: A$15

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Please allow up to 48 hours for tracking information to update after shipment.

Delivery Delays

While we strive to ensure timely delivery, Sage Boheme is not responsible for delays caused by:

Weather conditions
Carrier disruptions
Public holidays
Incorrect shipping information provided by customers
Other circumstances beyond our control

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.

If an incorrect address is provided and the package is returned to us, additional shipping fees may apply to resend the order.

Lost or Stolen Packages

Once an order has been marked as delivered by the shipping carrier, Sage Boheme is not responsible for lost or stolen packages.

If you believe your package has been lost in transit, please contact us and we will assist you in working with the shipping carrier to resolve the issue.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide:

Your order number
Photos of the damaged item(s)
Photos of the packaging

We will review the issue and work to provide an appropriate resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team.

We appreciate your trust in Sage Boheme and thank you for shopping with us.